Frequently Asked Questions
Everything you need to know about our home decor and furniture services.
What is the typical shipping time for furniture items?
Most of our handcrafted furniture items are shipped within 5-10 business days. Custom orders may take up to 4 weeks depending on the complexity of the design.
Do you offer international shipping for home accessories?
Yes, JamFactory ships worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.
What is your return policy for home decor?
We offer a 30-day return policy on all non-custom items. Products must be in their original packaging and unused condition to qualify for a full refund.
Are your materials sustainably sourced?
Sustainability is at our core. We use FSC-certified wood and eco-friendly dyes for all our textiles and furniture pieces to ensure a minimal environmental footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Afterpay.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation with a tracking number and a link to monitor your shipment's progress in real-time.